This Privacy Policy governs the use, disclaimers, and limitations of liability in the use of the Zeles mobile platform.
By registering for an account on this Zeles mobile platform and upon each successful login to use the application, you hereby consent and/or are deemed to have consented to the terms and conditions as set out herein. For the avoidance of doubt, we hereby reserve the right to amend the Terms and Conditions periodically and with each successful login, you are deemed to have read and consented to the latest version of such Terms and Conditions governing the use, disclaimers and limitations of liability in the use of the Zeles mobile platform.
This privacy policy governs your use of the Zeles mobile application. The application collects personal information and makes it viewable to all Social Service Entities, which includes but not limiting to Non-Profit Organizations (NPOs), Voluntary Welfare Organizations (VWOs), Charitable Organisations and Associations so that they can link up with you for volunteering news and opportunities.
We collect information when you register with the Zeles mobile application or email us about your wish to use the Zeles mobile application.
Any of the information we collect from you may be used in one of the following ways:
Your profile photo may be made visible to other users within an Activity, to allow them to identify who they are communicating with on the Zeles mobile platform.
The information may be used in aggregate forms to understand how our users, as a group, use the services and resources provided on the Zeles mobile platform. For such purposes, data are collected for traffic optimization and distribution, analytics, and interaction with external social organization networks and other platforms. Additionally, your individual information may be used in the following ways:
The information and any feedback you provide will allow us to improve the platform to meet your needs better.
Your information allows us to respond to your customer service requests and support needs effectively.
Your information allows us to continue to alert and correspond with you on NPOs/VWOs related matters that you have joined and followed on the Zeles platform. The email address you provide, when you register for an account with us, may be used by:
Your personal information such as your name, contact number, email address, skills and interests in causes may be sent to NPOs/VWOs. However, this is possible only if you have given consent for them to view your information. This information allows the NPOs/VWOs to follow up with you when you want to participate in their volunteering activities.
You will be deemed to have given such consent should you choose to join a NPO/VWO as a member, subscribe to their newsletter, or participate in their activities via the Zeles mobile platform. If you choose only to follow them, this consent is NOT given and your personal information will not be visible to NPOs/VWOs.
By registering for an account in Zeles mobile application, you hereby consent and agree that Zeles Network Ltd may process, collect, use and disclose your personal data, as provided in the application form, or (if applicable) obtained by our organisation as a result of your account registration, for the following purposes in accordance with the Personal Data Protection Act 2012 and Zeles’ Data Protection Company Policy which is available on the www.zeles.sg website :
In addition, should you choose to join an NPO/VWO as a member or subscribe to their newsletters or activities, you are deemed to have given consent for us to act as data intermediary for us to process all of your personal data on behalf of such NPO/VWO as well as to disclose all such personal data to them, including but not limited to send you marketing materials over email.
You may write to Zeles Network Ltd at service@zeles.sg any time to withdraw your consent and request for the de-registration of your account with Zeles. This will be completed within 14 calendar days upon receipt of your written notification. All of your personal data information shall be permanently erased from the system.
However, do note that:
In addition, should you wish to withdraw your consent to allow processing and/or disclosing your personal information to the NPOs/VWOs that you have volunteered with, please follow their instructions on how to do so, or contact them directly on this matter.
All personal information that we collect from you is accessible via the Zeles mobile app. We do not store any additional personal information beyond what you can access. If you have any enquiries about your stored information, please email service@zeles.sg. We will respond within 14 calendar days.
The mobile app shall also allow you to correct any erroneous/out-dated/inaccurate personal data information that you have previously provided. You may also email to us if there are any correction of records that you are unable to correct via the mobile app that you would like us to attend to. We will response to you within 14 calendar days
We implement security measures when you access or sign up for an account to maintain the safety of your personal information stored with us, at best endeavour. Additionally, you are responsible for maintaining the secrecy of your account login passwords, details and for controlling the access to your email communications at all times. We are not responsible for any loss or disclosure of your personal information without your consent to any unintended parties should you fail to adhere to this practice.
We do not sell, rent, or otherwise provide or transfer your personal information to third parties without your consent except where it is necessary to carry out your instructions. This does not include trusted third parties and vendors who assist us in operating the total solution, conducting our business, or servicing you, so long as those parties agree to keep this information confidential as they are required to adhere to the PDP Act too.
Your information is only disclosed to NPOs/VWOs when you have explicitly given consent for them to view your information, either through joining them, subscribing to their newsletters or participating in their activities.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, properly or safely.
We may include third party services on Zeles mobile platform. These third parties have separate and independent privacy policies and therefore, we have no responsibility or liability for the activities of these linked services. Nonetheless, we seek to protect the integrity of the total solution and welcome any feedback about these services.
Some NPOs/VWOs may require you to pay a membership fee if you join them as a member. We are not responsible for these external third parties’ related payments as these transactions will not be done on the mobile platform, and any disclosure of payment related information (such as credit card numbers) to them, with regards to those transactions, will not be covered under this data privacy compliance.
Neither do we make any representations nor provide any endorsement of their fees and charges. You decide solely if you are agreeable with these payments, following on your own understanding of their services provided. Do contact the NPO/VWO involved directly should you have concerns on such payment matters.
We reserve the right to update or change our Data Protection Policy at any time and you should check the Policy periodically. Your continued use of the Zeles mobile platform after we post any modifications to the Terms & Conditions on this page, along with the Data Protection Policy, will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Terms & Conditions and the Data Protection Policy. All updated changes will be accessible on the Zeles mobile application.
If you wish to make :
Please note that a reasonable fee may be charged for an access request. If so, we will inform
you of the fee before processing your request.
We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within 14 calendar days after receiving your request, we will inform you in writing within 14 days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.
We may retain your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
We will cease to retain your personal data, or remove the means by which the data can be associated with you, within 14 calendar days, after your request for the de-registration of your account with Zeles. This is done as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
For any enquiries or feedback regarding our personal data protection policies and procedures, or if you wish to make a request, please contact our Data Protection Officer by emailing service@zeles.sg.
If you have any questions regarding these Terms & Conditions and the Data Protection Policy, please contact us at service@zeles.sg.
We reserve the right to update or change our Data Protection Company Policy at any time. Your continued use of the Zeles mobile platform after modifications are posted constitutes your acceptance of the changes. All updated changes will be accessible on the Zeles mobile application.
This Notice applies in conjunction with any other notices, contractual clauses, and consent clauses that apply to the collection, use, and disclosure of your personal data by us.
We may revise this Notice from time to time without prior notice. You may verify if any revision has taken place by referring to the "Last Updated" date below. Your continued use of our services constitutes your acceptance of such changes.
Effective Date: Mar-2017
Last Updated: Feb-2021